TESTING SERVICES
Services
Unit Testing – E.g. Does the component do its job?
Integration Testing – E.g. Do the components work together as expected?
Regression Testing – E.g. Do the changes have any impact?
Availability Testing – E.g. Is the service running before agents come in?
Performance Testing – E.g. Where is the service slow?
Scalability Testing – E.g. How far can we scale & grow?
Sensitivity Testing – E.g. Which are the weakest components & integrations?
Payment Testing – E.g. How many payment transactions can my system handle?
Multichannel & Multisystem
Voice
TDM
SIP
SfB/Teams
IVR - Interactive Voice Response
TTS - Text to Speech
ASR - Automatic Speech Recognition
PSDK
Twilio
Email
SMTP
POP3
PSDK
Chat
FlexChat
NormalChat
PSDK
Twilio
SfB/Teams
Tasks
iWD PSDK
iWD MIL
DB
XML
TCP/IP
Video
SIP
Vidyo
Social
Facebook
Twitter
WhatsApp
Web
HTTP
XML
SOAP
TCP/IP
System
Network
Delay
Jitter
Loss
Bandwidth
Process
Reboot
DB
IO
Single Channel Test Visualisation
Multi Channel Test Visualisation
Announcement Analysis
Correlation between Announcement Delays & SIP Signaling Packet Loss
RTP - Speech Discrepancies
RTP - Speech Packet Loss
Holistic Solution Test Portfolio
Integrations
Genesys ~ Stat Server, Platform SDK, GWDE, …
Attach Data
Desktop Applications
Reporting
AWS CDR, Cisco, Avaya TSAPI/CMAPI, Alcatel TSAPI, …
CRM ~ Pega, Zendesk, Salesforce, …
Applications ~ GWDE, GWWE, WFM Supervisor, IC Agent, JIRA, Jenkins, Gitlab, Github, Azure Pipelines
Database ~ Oracle, ODBC, JDBC, …
Windows ~ WMI, GUI, Browser, …
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