TESTING, ANALYSIS & MONITORING FRAMEWORK
Full End-to-End
Multichannel: Generate contact across all the channels you offer to your customers
Contact Centre: Follow your contactflow no matter what contact centre technology you use
Application: Simulate agents to verify that contacts actually arrive and are displayed correctly
Infrastructure: Detect problems in transit by verifying hardware, network and cloud infrastructure
Multichannel contact generation
Channels: Generate contacts across all channels (voice, mail, chat, social, …)
Load: Ability for testing across various telecom operators, from one to thousands of contacts in parallel
Quality: Various analytical capabilities to verify voice quality, both perceptually and scientifically
Contact Centre Routing
Menus: IVR menus based on static announcements, TTS or ASR using DTMF, Announcements or TTS as input
Playback: Generate audio or DTMF-tones on a call to simulate a real customer
Scripting: Create scripts defining what is to be expected during the call and what should happen
CRM Integration
Ensure the agent gets a popup when the call arrives
Automation: Automated agents capable of advanced call operations
Customer: ensure the correct customer data is displayed
System Monitoring
Hardware: Ensure your hardware is up to the job
OS: Detect problems in the operating system
Network: Measure speed and quality
Full stack or microservices
Full stack product with user interface:
Design and configure scenarios
Execute and schedule tests
Visualize results
Integration into your existing toolchain:
Test execution as part of a CI/CD pipeline
Result visualization in existing test tools
Ticket generation in project management tools
Custom Integration
Our OpenAPI model allows for custom integrations with specific tools or in-house developed products
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